25 May 09:00:00 to 26 May 18:30:00 Hotel Royal Continental


25-26th, May 2016 - Hotel Royal Continental Naples, Italy



The main aim of the 3rd workshop is the identification of looking at future expectations from customers and energy suppliers alongside good practices and lessons learnt from previous pilots aimed in the reduction of residential electricity consumption through consumer behaviour change.

The main goal is thus to identify the gap to be closed between current use cases and future scenarios. This 3rd workshop is thus intended to pave the way for in the last WS to be able to draft how to develop a Natural Language for the Future Energy Customer.

Main goals of the Workshop

  • What does the future look like for the energy customer
  • What services are utilities and new entrants thinking of for the future
  • Good practices of previous projects and experiments for sustainable use of energy at home through behaviour change
  • Generation of customized content and presentation, visualization of the feedback
  • Natural Language for feedback communication
  • Synergies between different types of feedback systems
  • Feedback motivational aspects to increase engagement and participation
  • Study of distribution channel (bill, e-mail, specific app, text message, Whatsapp, web)
  • Benefits obtained by stakeholders with this transformation of energy system
  • Barriers for the implementation of this type of activities

See how did the workshop meet its goals:


Workshop interviews

List of participants



Type of stakeholder

National Energy Action



University of Essex



ENERBYTE Smart Energy Solutions


Feedback provider

CINME - International Center for Numerical Methods in Engineering



Co2Online ONLUS


Consumer association / Feedback provider

Politecnico di Milano



ENEA – National Agency for New Technologies, Energy and Sustainable Economic Development



E.ON Energia


Energy supplier

Gala S.p.A.


Energy supplier



Energy supplier

AEEGSI – Italian Regulatory Authority for Electricity and Gas


Energy Authority

OCU-Consumer and user organization


Consumer organization



University / Feedback provider



Energy supplier

TNS Opinion


Consumer Research



Technology company



Energy company




RWTH Aachen University





Consumer Research






Energy supplier



Energy supplier



8.30 – 8.55 Registration of participants

8.55 – 9.00 Welcoming to all participants by the local organizer (Adiconsum President)

9.00 – 9.15 Introduction, by Ariosz and VaasaETT

9.15 – 10.30 Session 0 (S0) – Natconsumers overview and lessons learnt

The main objective of session 0 is to focus on Natconsumers project results until now, in particular by emphasizing the results of the work done in WP3 and WP4 together with the conclusions of the previous 2 workshops in Oslo and Madrid as well as the Focus groups carried out in Italy and Hungary, highlighting the lesson learnt from end-users.

9.15 – 9.30 Brief introduction of Natconsumers workplan and results of previous workshops, by Ariosz

9.30 – 10.00 Ariosz

10.00 – 10.30 The main results of Focus Groups in Hungary and Italy

10.30 – 10.45 Coffee break

10.45 – 12.00 Session 1 (S1) – Experiences for customer engagement in sustainable energy use: What Works and What does not

The main objective of session 1 is to learn from other use cases and previous pilots, linked to the development of a natural language, about what works and what does not in order to go forward in constructing a natural language for the end user. Experts will be asked to present their experiences in term of findings relevant to Natconsumers project.

  • 10.45 – 11.00 Stoyan Danov, CINME, ES

  • 11.00 – 11.15 Justus von Videkind, Co2online


  • 11.15 – 11.30 Anne Beaulieu, Energysense, NL

  • 11.30 – 11.45 Giacomo Marangoni, Politecnico di Milano, IT:
    The real time feedback on electricity consumption: a case study in Italy
  • 11.45 – 12.00 Mauro Marani, ENEA, IT

12.00 – 13.00 Distillation Session 1


Based on the findings of the use cases presented, the distillation session aimed on what are the missing elements in order to learn from what did not work…

The group collectively build a poster dedicated to this Distillation Session 1.

13.00 – 14.30 Lunch

14.30 - 18.30 Session 2 (S2) – Feedback tools in the market environment

Within this second session, practical cases by utilities providing feedback services and energy technology companies presented and discussed together with examples from consumers organization that provide some feedback services/assistance to their members.

14.30 – 16.00 Presentations

  • Sotiris Efthimiou, Intelen, CY

  • Kathryn Buchanan, Essex University, UK

  • Pep Salas, Enerbyte, ES
  • Emilio Bravo, Lucera, Spain

16.00 – 16.15 Coffee break

16.15 – 17.15 Panel discussion

“The identification of the needs/gaps/limitations of the ICT solutions currently on the market from the perspective of energy customers and from the perspective of an entity wishing to offer such solutions to its customer base”.


  • Silvia di Francisci, ENEL, IT
  • Amaury Lamarche, Engie, FR
  • Davide Buffoni, E.ON, IT
  • Lucio Luciani, Gala, IT
  • Carlos Menéndez, EDP, ES


17.15 – 18.15 Fishbowl discussion

The end of the panel discussion was organised in the format of a fishbowl conversation. This format was held for the last 45 minutes of the panel session.

The fishbowl conversation is a concentric setting (without tables) with 4-5 chairs in the middle of the space and rows of chairs in outer circles. The discussion is held in the inner circle. While in the outer circles, participants only listen to the conversation.

The moderator introduces the topic and the participants start discussing the topic. The listening participants (outer circles) do not interfer with the discussion. If a participant wants to speak and join the conversation, he, then, has to move within the inner circle. Any member of the audience can do so, at any time, he just has to occupy an empty chair in the inner circle. The discussion happens with participants frequently entering and leaving the inner circle (discussion space).

18.00 – 18.30 Distillation Session 2

Based on the discussions of the panel and of the fishbowl, the distillation session will aim at gathering the learnings, which will be used to brief later on the designers in London…

Examples of questions for the Session:

1. What kind of ICT solutions should be investigated/developed/explored in particular? Why?

2. Should the solutions be thought as closed environments, fully open ones, or in-between? Simple and ready to use systems and/or more advanced modes allowing configuring preferences?

The group collectively build a poster dedicated to this Distillation Session 2.



9.00 – 13.00 Session 3 (S3) – The Future Energy Consumer

The main focus during this session was to understand what issues the energy user of the future is to tackle and how to tackle those. It is also to realize what the landscape of the future will look like, so we don’t construct a natural Language for the Future based on Yesterdays world.

9.00 – 10.30 Presentations:

  • Francesca Rogai, ACEA, IT

  • Sophie Goudet, TNS Opinion, BE

  • Erica Lofstrom, NTNU, NO

  • Juliette Burroughs, National Energy Action, UK

  • Raymond Galvin, RWTH Aachen University, DE

10.30 – 11.00 Distillation Session 3

What are the lessons learnt in order to construct an efficient Natural Language for the future?

Based on the presentations, this third distillation session aimed at collecting the key elements structuring the future evolution of users that are believed to be the most impactful (and relevant) for Natconsumers natural language feedback system.

1. Considering future evolution of users, what do we need to take into account now in order to have a efficient natural language feedback system?

2. How can we develop a system that is easily adaptable/transformable/evolutive or updatable to cope with the constant evolution of users?

The group collectively build a poster dedicated to this Distillation Session 3.

10.45 – 11.00 Coffee break

11.00 – 12.30 Panel Discussion:

“Identifying the Gap, What are the main focus areas for the utility sector and the energy customer in the Future?”


  • Raymond Galvin, Aachen, DE
  • Javier Aranz Lazzaro OCU, ES
  • G. Marangoni Politecnico di Milano, IT
  • Emanuele Regalini AEEGSI, IT
  • Efthimiou Sotiris, Intelen, CY

12.30 – 13.00 Final exhibition and review of the distillation results

All the posters that have been produced during the distillation sessions are displayed, presented and commented. An individual and collective review organised.

13.00 Closing