The last issue ‘Spring 2017′ published by the EU Research magazine, presents at page 78 the article of NATCONSUMERS project research results about the Personalised communications to connect with energy consumers. 

You may read the magazine here (see page 78):

This article has been written by Thomas Mikkelsen is a partner and director at VaasaETT, a leading international specialist research
and advisory company. He is responsible for working with customers across a range of tasks, including providing strategic advice, customer profiling and segmentation models.

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